Question 1

What conditions can Altru treat?

Accepted Answer

Altru treats everyday urgent conditions including sinus infections, pink eye, dental infections, urinary tract infections (UTIs), bronchitis, bacterial vaginosis, and more.

Question 2

How long does a visit take?

Accepted Answer

Most visits move quickly: your assessment takes about 10 minutes to complete, a licensed provider reviews it within the hour, and if appropriate, your treatment plan is ready in two hours or less.

Question 3

Is Altru available in my state?

Accepted Answer

Altru can provide services in Massachusetts, Nevada, Virginia, District of Columbia, Arizona, Connecticut, Florida, Minnesota, Utah, Maryland, Delaware, Maine, New York, New Hampshire, Colorado, South Dakota, New Mexico, Oregon, and Rhode Island.

Question 4

Can I use Altru if I've never done telehealth before?

Accepted Answer

Yes. There's no portal to navigate ahead of time and no waiting room. You complete a short online assessment, and a licensed provider takes it from there.

Question 5

Do I need to be physically located in a licensed state at the time of my visit?

Accepted Answer

Yes. Telehealth regulations require that you be physically present in a state where Altru is licensed at the time of your visit — this is based on your location during the visit, not your state of residence. If you're traveling, please confirm your current location is covered before booking.

Question 6

Can I choose my pharmacy?

Accepted Answer

Yes. If your provider determines a prescription is appropriate, you can specify the pharmacy where you'd like it sent.