Privacy Policy

Altru Telehealth, LLC (“Altru,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our telehealth services.

We may collect the following categories of information:

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• Identifying information such as your name, date of birth, address, phone number, and email address.

• Health information, including medical history, symptoms, medications, and treatment records (Protected Health Information, or “PHI,” under HIPAA).

• Payment and billing information necessary to process charges for services.

• Technical information such as IP address, browser type, and device information collected automatically through your use of our website.

We use the information we collect to provide and coordinate your care, communicate with you about appointments and treatment, process payments, comply with legal and regulatory obligations, and improve our services. We do not sell your personal or health information to third parties.

As a healthcare provider, Altru is required by the Health Insurance Portability and Accountability Act (HIPAA) to maintain the privacy and security of your PHI. Our Notice of Privacy Practices, provided separately in this package, describes in detail how your PHI may be used and disclosed and describes your rights regarding that information.

We may share your information with: (1) healthcare providers involved in your treatment; (2) business associates who perform services on our behalf, such as our patient portal and billing platforms, under HIPAA-compliant business associate agreements; (3) regulatory or governmental authorities as required by law; and (4) other parties with your explicit authorization.

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted data transmission and storage through our HIPAA-compliant patient portal and telehealth platform. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or request deletion of certain data, subject to our obligations to retain medical records under applicable law. To exercise these rights, contact us using the information below.

Our services are intended for individuals who meet the applicable age of consent for medical treatment in their state. We do not knowingly collect information from children without appropriate parental or guardian involvement as required by law.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the channels provided on our website.